Building Services London Ltd, herein addressed also as “we”, “us” and “our” (see company details here), the owner and operator of www.buildandservice.uk, herein addressed also as “website” and “site”, is committed to protect and respect the privacy of all users, herein addressed also as “you” and “your”, of our website and any other services we provide. Our Privacy Policy set out below explains what information and personal data we may collect from you, as well as how we may use or share any information that we have collected or you have provided to us. Please note that we are only describing our own practices here, which apply to this website and operate and to all services that we provide, including our online and mobile services. This policy does not apply to third parties, including other companies you might interact with on or through our services. When you use and provide information to us via our Services, you accept and consent to our processing of your information in accordance with this Privacy Policy and our website Terms of Use. Please read this entire policy carefully:
1. INFORMATION WE MAY COLLECT FROM YOU
1.1. Data about you that we may collect and process
Information that you provide to us, such as your name, address, email address and telephone number, financial and credit card information, personal description, details of your household or business, details of any pets you may have and any information about you or your property revealed in photographs and/or video and/or audio recordings of you or your property and any persons or objects therewith which you provide to us or which the service provider takes or records before, during and/or after the provision of the services in accordance with the terms of use of the services and any other information that you choose to provide voluntarily, when you:
- complete contact or quote/estimate forms on, or otherwise provide information via, this website
- make a quote/estimate request in person during our service, by telephone, post or email
1.2. Information that we may collect automatically when you visit this website
- basic demographic information and preferences (if you opted in for sharing demographic data in your Google Account)
- technical information, including the type of device you use, network information, your operating system, the type of browser you use, etc.
- statistical usage data about our users’ browsing actions, patterns, interactions and navigation through the website. (Please note that this data does NOT identify any individual!)
2. HOW WE MAY USE YOUR INFORMATION
We only use the information you give to us and the information about you that we collect automatically for the purposes set out below:
2.1. We use the information that you give us to:
- manage or respond to your quote/estimate inquiry and to arrange the performance of services by us
- carry out our obligations arising from any contracts entered into between you and us
- provide you with the information, products and services that you request from us
- communicate with you about any comments, complaints, queries or feedback you might have about us or our services
- give you the ability to interact with any service features on our website when you choose to do so
- notify you about any changes to our Terms Of Use or our services, to communicate any information about your booking with you to ensure that content on our websites is presented in the most effective manner for you and your computer and/or device
2.2. We use the information about you that we collect automatically to:
- administer our website for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- improve our website and to ensure that content is presented in the most effective manner for you and for your computer and device;
- monitor and improve the security, quality and efficiency of our website as part of our efforts to keep our websites safe and secure
- allow you to participate in interactive features on the websites and when you choose to do so
3. COOKIES
This website uses cookies to distinguish you from other users. This helps us to provide you with the best possible experience when you browse the website and allows us to improve our services. The reasons that we use specific cookies depends on what they can do. Here is a list of cookies we use:
3.1. Essential website cookies
The cookies listed below cannot be switched off in our system because this website cannot function without them. They are usually only set in response to actions made by you such as a request for services, setting your privacy preferences, or filling in forms. You can set your browser to block or alert you about these cookies but, please, remember that some parts of the site might not work without them.
| CATEGORY | COOKIES |
|---|---|
| Google Tag Manager This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. | _dc_gtm_UA |
| WordPress This cookie is set by WordPress for performance optimization. | No-cache wordpress_test_cookie phpsession |
| Call Tracker Cookie MK/PPC/SMM campaigns are using cookies to track users by different phone numbers. If a cookie is disabled, no phone number will be displayed. | calltracker |
3.2. Performance cookies
All information these cookies collect is aggregated and is therefore anonymous. They allow us to measure and improve the performance of the website by tracking traffic sources and counting the number of user visits. They also show us which pages are used the most and which the least, and give us an insight into how visitors use and interact with our website. We would not know if you are visiting our website, nor be able to detect and fix any problems you may experience while browsing it, if these cookies are disabled.
| CATEGORY | COOKIES |
|---|---|
| Google Analytics Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. | _gat _gid _ga |
4. INFORMATION STORAGE AND PROCESSING
This website and our partners websites are using Secure Sockets Layer encryption technology. By using the website, you are authorizing us to process your information anywhere we or our partners do business.
All information you provide to us is stored on our secure server in Bulgaria. We have in place a level of security appropriate to the nature of the information stored and the harm that might result from a breach of security.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It is possible that it may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the processing of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
All payments made by debit/credit cards are processed by our selected third party payment processing service provider. We do NOT store any of your credit or debit card details in connection with your payment.
We may process and store information that we have collected anywhere that we or our partners operate, in countries outside of your country of residence. We keep cross-border transfer of personal information to a minimum. In cases where we do transfer any personal information to countries outside of your country of residence, we ensure you that the information is transferred in accordance with this Privacy Policy and according to the applicable laws.
Unfortunately, the transmission of information via the internet is
not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted
to our websites; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security
features to try to prevent unauthorised access.
5. INFORMATION DISCLOSURE
5.1. Within our company
We may disclose your personal information to any member of our Company.
5.2. Third party companies
We may disclose your personal information to third parties for the following purposes:
- Provision of services. We work with a network of operatives who carry out the services that you have requested. When you book a service, we will forward any relevant information (such as names, addresses, means of contact, types of services and payment, photos and videos that you have sent us during the booking process, specific requests, etc.) that you have provided and that is needed by the operative in order to carry out the service. These operatives will also abide to all confidentiality obligations that are consistent with our Privacy Policy and the agreements that we have entered into with them.
- Payment services. When paying for a service by credit/debit card we will share your payment-related information with entities we have engaged to process payments and provide similar financial services (for example fraud prevention). In any such case the service providers are allowed to process only the information solely for the purposes necessary to perform the requested service.
- Change of ownership. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If all or substantial amount of ours assets are acquired by a third party, in this case personal data held by us about our customers will be one of the transferred assets.
- Duty to disclose. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- Breach of agreement. If you do not make payments that you owe in relation to any services provided to you by us, we may disclose your personal data to credit reference agencies and to fraud prevention agencies for the purposes of fraud prevention. We may also disclose your personal data to debt collection agencies which may use your information to trace your whereabouts and recover the debts. The information which we provide to such agencies may in turn be provided by those agencies to other organisations which may use your personal data to perform similar checks. Information recorded by fraud prevention agencies may be accessed by organisations in other jurisdictions.
- Protect customers and/or any third parties. If we are forced to protect our own rights, property and operations (enforcing contract performance or pursuing remedies or limiting damages we may sustain).
6. SECURITY
We are committed to securing personal information and any data we collect from customers. We use physical, technical and organisational security safeguards to help protect the information that we have collected from unauthorized access and third parties.
However, please note that no server, network or data transmission
over the Internet is 100% secure and we cannot guarantee the security of
any information transmitted through our websites and account systems
and make no assurance about our ability to prevent any such loss or
misuse. By choosing to share any information with us, you are accepting
this risk.
7. YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can also exercise this right at any time by contacting us using the contact details in paragraph Contact Us below.
The General Data Protection Regulation also grants you the right to know about and access the information we hold about you, to request changes to your personal information if it is erroneous or misrepresents you in any way and to request a copy of your personal data, ask that we restrict the processing of your personal data, or to have us completely erase it.
Additionally, you can limit the personal information you share. The only way we collect personal information is when you provide it to us voluntary. You can choose to browse some parts of this website without ever creating an account, purchasing a service or otherwise submitting personal information to us. Any personal information that is given to us will generally be retained for as long as it is necessary to provide a service or operate our business, unless a longer retention period is required or permitted by law.
If you have questions or you want to exercise any of your rights, contact us by using the contact details in paragraph Contact Us below. We will then review your request and get back to you within 30 days. You can also reach out to The Information Commissioner’s Office, who will be able to advise you on how to submit a complaint.
8. LINKS TO THIRD-PARTY WEBSITES
Our website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We welcome any feedback about third-party websites linked to from our websites.
9. CHANGES TO OUR PRIVACY POLICY
By submitting your information to us, you consent to the use of that information as set out in this Privacy Policy. If we change our Privacy Policy, we will post the updated policy on this page and may place notices elsewhere within the websites (such as the home page) for a reasonable period of time, so that you may be aware of the changes.
In the event of any changes, we will also update the “Last updated” date at the bottom of this Privacy Policy. You should check our Privacy Policy occasionally to ensure that you are happy with any changes we make. Your continued use of the Services following any changes to this Privacy Policy will mean you accept those changes.
10. CONTACT US
If you do not understand any parts of our Privacy Policy and data protection mechanisms or you have any questions, comments and/or suggestions concerning them, please do not hesitate to contact us at steven@buildandservice.uk
Last updated : 24 May 2018